Terms and Conditions

Please read these Terms and Conditions carefully before using our site or engaging with this service. These Terms set out the basis on which we provide information about resource optimization solutions and related services, and how you may use our site.

1. Who we are

The site and this service are provided by Osborne & Oxley.

Address: The Carrs, Whitby, North Yorkshire, YO21 1RW, GB

2. What these Terms cover

These Terms apply to:

• your access to and use of our site;
• any information, recommendations, documentation, templates, tool outputs, reports, or other materials made available to you through our site or as part of this service; and
• your engagement with our business for resource optimization solutions (including waste reduction strategies, supply chain efficiencies, and energy management) where these Terms are provided or referenced.

3. Acceptance of the Terms

By accessing or using our site, you agree to these Terms. If you do not agree, you must not use our site.

Where you request or receive services, you may be asked to agree to additional terms specific to that engagement. In the event of a conflict, the engagement terms will take precedence for that engagement.

4. Eligibility and appropriate use

• You must be legally capable of entering into binding agreements under applicable law.
• You agree to use our site and this service only for lawful purposes and in accordance with these Terms.
• You must not use our site in a manner that disrupts, harms, or interferes with the operation of the site or with other users’ ability to access it.

5. Resource optimization information and advice

Our site provides information about resource optimization solutions and may include general guidance relating to waste reduction, supply chain improvements, energy management, and related topics.

Any recommendations or materials provided to you through this service are intended for general informational purposes unless we have expressly agreed otherwise in an engagement. You acknowledge that:

• resource optimization outcomes depend on your organisation’s circumstances, data quality, operational practices, and implementation decisions;
• we cannot guarantee specific results, savings, or performance improvements; and
• any action you take based on our site or this service is your responsibility, including ensuring compliance with applicable laws, regulations, permits, and industry standards.

6. Accuracy of information

We make reasonable efforts to keep information on our site accurate and up to date. However, we do not warrant the completeness, accuracy, or reliability of any content. Content may be updated, changed, or removed without notice.

7. Intellectual property

Unless otherwise stated, all intellectual property rights in our site and the content on it (including text, graphics, reports, methodologies, frameworks, branding, and documentation) are owned by us or licensed to us.

You may not copy, reproduce, distribute, transmit, publish, adapt, create derivative works from, or otherwise exploit any content from our site without our prior written permission, except where permitted by applicable law.

8. User content

Where you provide input, data, documents, or other materials to us for the purpose of delivering this service, you confirm that:

• you have the right to share such materials with us;
• the materials do not infringe the rights of any third party; and
• the materials are accurate to the best of your knowledge.

We may use your input to perform the services and to create outputs relevant to your engagement. You are responsible for ensuring that any data you provide is suitable for its intended use and that you have the appropriate permissions to share it.

9. Confidentiality

To the extent an engagement involves confidential information, each party will take reasonable steps to protect the other party’s confidential information and to use it only for the purpose of providing or receiving services under that engagement.

Confidentiality obligations will not apply to information that:

• is publicly available through no fault of the receiving party;
• was already known to the receiving party prior to disclosure;
• is lawfully obtained from a third party without confidentiality obligations; or
• must be disclosed by law or regulatory requirement.

10. Fees and payment (where applicable)

Any fees for services will be set out in the relevant engagement documentation. Unless otherwise agreed in writing:

• fees are payable according to the agreed payment terms;
• you are responsible for any taxes, duties, or charges required by law (including where applicable VAT); and
• we may require payment in advance for certain activities or deliverables.

Where invoiced amounts are not paid in accordance with the agreed terms, we may suspend performance of the service until payment is received, without liability for any resulting delays.

11. Termination

Either party may terminate an engagement if the other party materially breaches the engagement terms and fails to remedy the breach within a reasonable time after notice.

Termination of an engagement does not affect any accrued rights or obligations that existed before termination.

12. Limitation of liability

To the maximum extent permitted by applicable law, we exclude liability for indirect or consequential losses (including loss of profit, loss of business, loss of goodwill, or loss of data), arising out of or in connection with your use of our site or this service.

To the maximum extent permitted by applicable law, our total liability arising out of or in connection with your use of our site or an engagement will not exceed the fees paid by you to us for the relevant engagement during the three months immediately preceding the event giving rise to the claim, or such other amount as may be required by applicable law.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

13. Indemnity

You agree to indemnify and hold us harmless against claims, damages, losses, and expenses arising out of or relating to:

• your breach of these Terms;
• your provision of data or materials that infringe any rights or violate applicable laws; and
• your use of any outputs or recommendations in a way that is inconsistent with applicable laws, regulations, or your contractual obligations.

14. Third-party links and services

Our site may contain links to third-party websites or references to third-party products and services. We do not control and are not responsible for those third-party sites or resources. Your use of them is subject to their terms and policies.

15. Data protection and privacy

Any personal data processed in connection with your use of our site or service engagement will be handled in accordance with applicable data protection laws and our privacy practices. Where we provide a separate privacy notice, it forms part of the contractual and regulatory framework for the relevant processing.

16. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on our site. If changes are material, we will take reasonable steps to bring them to your attention.

Your continued use of our site after updates means you accept the revised Terms.

17. Suspension or restriction

We may suspend or restrict access to all or part of our site where we reasonably consider it necessary for security, operational integrity, or legal compliance, or in response to suspected misuse.

18. Acceptable use and prohibited conduct

You must not:

• attempt to gain unauthorised access to our site, accounts, systems, networks, or services;
• introduce malware, viruses, or other harmful code;
• scrape, harvest, or collect content from our site in an unauthorised manner;
• use automated means to interfere with or overload our site; or
• use our site or any content for unlawful or deceptive purposes.

19. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute arising out of or in connection with these Terms or the use of our site will be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any overriding consumer or mandatory legal protections under applicable law.

20. Contact

If you have questions about these Terms, please write to us at:

Osborne & Oxley
The Carrs
Whitby, North Yorkshire
YO21 1RW
GB